Information We Collect
We collect the following information from you:
- Contact information such as name, business name, email address, mailing address, and phone numbers;
- Financial information such as bank statements, credit card statements, your average bank balance, personal and business credit history, payment behavior, bank account information, and tax ID number;
- For business owners and guarantors, social security numbers;
- Unique identifiers such as user name and password, and IP address; and
- Business information, including company size and business type.
In addition to collecting information via our Website, Mobile App and loan application documentation, we may also conduct a site visit to collect information, and may obtain information and external data used by lenders to process applications and complete and manage transactions, e.g., from credit reporting agencies and other vendors, as well as from social media. Once you are a Lendvo customer, we may reach out to you for, or otherwise obtain, information if you decide to renew your loan or as otherwise needed to provide the Services.
Use of Information
We use the information we collect to:
- Compile, save, use and analyze your Personal Information in both a personally-identifiable form and an aggregated, non-personally identifiable form;
- Operate, maintain, improve, and provide to you the Services and to conduct our business;
- Verify your identity and conduct appropriate diligence;
- Register you as a user and identify you when you sign in to your account;
- Process your loan application and determine whether or not your business qualifies for one of our loan products;
- Process your business loan product account, including deducting automatic payments;
- Communicate with you to send order confirmations, respond to customer service requests, send marketing communications, and send account update notifications;
- Post and review your comments on our blog;
- Conduct research and analyses to better understand our customers; and
Produce data analytics and reports containing anonymized summaries of Personal Information and other information that is not Personal Information (such information, “General Information”) that we share with business partners. General Information may include Personal Information that has been aggregated, anonymized and does not identify you.
Privacy and Sharing of Information
We will provide Personal Information to trusted business partners, service providers and subsidiaries and affiliates who provide services to help us with our business activities, such as offering customer service, processing credit checks or secure data storage, and other similar services. These companies are authorized to use your Personal Information only as necessary to provide these types of services to us. In addition, we may share your basic information (name, company name, phone number, email address and requested loan amount) with one of our business partners to market their services to you, provided, however, if you do not want us to share your Personal Information in these circumstances with these business partners, please contact us to opt out by email at [email protected] or by postal mail at the postal contact address listed below. In addition, we may also share General Information for the same reasons as we provide Personal Information and for business partners and others to conduct analyses and research and track marketing performance or as otherwise provided in the Tracking Technologies part herein.
Some of our pages utilize framing or white-labeling techniques to serve content from our partners while preserving the look and feel of our Website. For example, our Careers page utilizes white-labeling techniques. Please be aware that in these instances you are providing your Personal Information to these third parties and not to Lendvo.
We may also disclose your Personal Information:
- As required by law, such as to comply with a subpoena, or similar legal process, including in a bankruptcy proceeding;
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a request from a governmental entity;
- If Lendvo is involved in a merger, acquisition, or sale of all or substantially all of its assets or equity, you will be notified via email or a prominent notice on our Website of any change in ownership or use of your Personal Information, as well as any choices you may have regarding your Personal Information; and
To any other third party with your prior consent to do so.
User Access and Choice
If your Personal Information changes, or if you no longer desire our Services, you may correct, update, amend, delete/remove, ask to have your Personal Information removed from a public forum or testimonial on our Website or deactivated by emailing our Customer Support at [email protected] or by contacting us by postal mail at the postal contact address listed below. We will respond to your request as soon as possible. Please allow up to 30 days for changes to take place.
We will retain your information for as long as your account is active or as long as reasonably useful for our commercial purposes. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
- Opt-Out Policy
Lendvo and our business partners may contact you to offer you products and services that may be of interest to you. Out of respect for your privacy, you may choose to stop receiving newsletter or marketing emails, telephone solicitations or other forms of contact from Lendvo or our trusted business partners by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or by contacting us by email at [email protected] or by postal mail at the postal contact address listed below.
Technologies such as cookies, beacons, tags and scripts are used by Lendvo and our partners (for example, our marketing partners), affiliates, or analytics or service providers, including our live chat, marketing trackers, and survey tool service providers. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
- Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and to improve marketing, analytics, and Website functionality.
- Local Storage Objects (Flash/HTML5)
Our partners use Local Storage Objects (LSOs) such as HTML5 or Flash to store content information and preferences. Third parties with whom we partner to provide certain features on our Website or to display advertising based upon your Web browsing activity use Local Storage Objects (LSOs) such as HTML5 or Flash to collect and store information.
Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please go to: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
- Behavioral Advertising/Re-Targeting
We partner with third parties to display advertising on our Website and manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this Website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served advertisements. You will continue to receive generic advertisements.
Security of Information
Lendvo takes the security of your information seriously. Lendvo protects your information using bank-level data security: 128 bit-encryption and a Secure Sockets Layer (SSL) protocol. This creates an encrypted connection between your browser and our servers. When you enter Sensitive Personal Information (such as a credit card number) on our site, we encrypt the transmission of that information.
If you allow Lendvo to see your banking information online rather than in paper form, it is on a read-only basis. We do not have access to change, edit, or modify bank account information in any way. Lendvo employees cannot view your banking username and passwords, and we securely store them in separate encrypted areas with our financial services providers.
- Links to 3rd Party Sites
Our Website may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from a blog or community forum, contact us by email at [email protected] or by postal mail at the postal contact address listed below. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
We may display personal testimonials of satisfied customers on our Website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us by email at [email protected] or by postal mail at the postal contact address listed below.
- Social Media Widgets
- Changes To This Policy
Security of Information
ATTN: Customer Service
500 Montgomery St. STE 400
Alexandria, VA 22314
If you are contacting us to opt-out of marketing communications, you must include your full name and business mailing email addresses and account number. Once we locate your contact information based on the information you provide us, the information will be removed from our databases and mailings lists.